Data Deletion Policy

1. Introduction & Overview

At Hinrichs Specialty Services and Technology (HSST), we respect your right to control your personal data. This Data Deletion Policy outlines the process for requesting the deletion of your personal information from our systems, what data we can delete, and what information we are legally required to retain.

2. Data We Collect and Store

As detailed in our Privacy Policy, we collect and store information through several channels:

• Contact & Inquiry Forms: Names, emails, and message contents from prospective clients.
• Enrollment Forms: Detailed information for program participants.
• Newsletter Subscriptions: Names and email addresses for community updates.
• Payment Metadata: Transaction details and contact info associated with Stripe payments.

3. How to Request Data Deletion

You may request the deletion of your personal data at any time. To initiate a request, please follow these steps:

1. Send an email to bhinrichs1380@gmail.com from the email address associated with the data you wish to delete.
2. Use the subject line: "Data Deletion Request".
3. In the body of the email, please provide your full name and specify if you would like all information deleted or only information related to a specific service (e.g., "Unsubscribe and delete my newsletter data").

4. What Data is Deleted

Upon receiving a valid request, we will permanently delete the following information within 30 days:

• Your contact information (name, email, phone number) from our active marketing and newsletter databases.
• Historical contact form submissions and message logs.
• Non-essential metadata associated with your user profile.

5. What Data is Retained (Exceptions)

The following categories of data are exempt from deletion requests:

• Court-Mandated Program Records: For participants in Domestic Violence Accountability or related programs, we are legally required to maintain records of enrollment, class attendance history, and completion status for reporting to courts and probation offices.
• Financial & Transaction Records: Details of payments processed via Stripe (including date, amount, and payer name) must be retained for at least 7 years to comply with IRS tax regulations and financial auditing requirements.
• Security Logs: Basic server logs and security-related data used to protect our website from malicious activity are retained for a limited period.

6. Timeframe for Deletion

We aim to process all data deletion requests within 30 business days of receipt. You will receive a confirmation email once the process is complete, or an explanation if certain data must be retained for the reasons listed above.

7. Contact Information

If you have questions regarding this policy or the status of a deletion request, please contact us: